1. As Hikvision warranty is void in this case, you must rely on the dealer for any service, support, and warranty of the “gray market” product. If you have any questions or concerns about the official status of your Hikvision distributor, please contact Hikvision USA Customer Service at csr.usa@hikvision.com.
2. How to solve the 'Please click here to download plug-in'.

Firstly, ensure your camera is connected to the network and functioning correctly.
Next go to http://www.hikvision.com.

Hikvision is a world leading IoT solution provider with video as its core competency. Featuring an extensive and highly skilled R&D workforce, Hikvision manufactures a full suite of comprehensive products and solutions for a broad range of vertical markets.

Hover over the 'Support' tab until the drop down bar appears. Then click ‘Download’.
On this page, click the link that says ‘HikVision Tools (V#.#.#.#)’.
This will bring you to the Download page. Then click 'Download'.

Extract the file to a suitable location.
A HikVision Tools icon will now appear.
Now follow the Set-up Wizard.

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Click 'Install' and 'Finish'.
Now the HikVision Tools should open automatically. If not, locate the application and open it.
On this page select the ‘SADP’ icon.
From here you can search for all available HikVision devices that are on the network. Any that are available should appear automatically; if not, click the 'Refresh' button and they should appear.
Once you’ve found your device, double-click it to open the IP address in your web browser.
EDIT: You may need to change the IP address of the camera to access it. To do this select the camera in SADP then on the left under modify parameters , change the IP address to one that suits you. Type your default password in and click save.

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Now log in to the camera.
Default login is:
Username: admin
Password: 12345
You should now be able to view your camera.
Note: You may need to run plugins to view.

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